jilijl Privacy Policy

This Privacy Policy ("Policy") describes how jilijl ("jilijl," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the jilijl online gaming platform, including the website at jilijl.app and any associated mobile applications (collectively, the "Platform").

This Policy applies to all personal data processed by jilijl in connection with your use of the Platform, regardless of whether you are a registered player, a visitor browsing the Platform without an account, or a former player whose account has been closed.

By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside jilijl's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this Policy.

jilijl acts as the data controller in respect of all personal data collected through the Platform. As data controller, jilijl determines the purposes and means by which your personal data is processed.

jilijl is registered and operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. jilijl has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact jilijl's Data Protection Officer through the support channels available on the Platform. All data-related inquiries will be acknowledged and addressed within the timeframes prescribed by applicable law.

jilijl collects personal data from you directly when you register an account, make a deposit, contact support, or otherwise interact with the Platform. jilijl also collects certain data automatically through your use of the Platform. The categories of personal data collected include:

3.1 Registration and Identity Data

When you create a jilijl account, we collect your full legal name, date of birth, residential address, email address, mobile number, and username. This information is required to verify your identity, confirm your eligibility to use the Platform, and comply with Know Your Customer (KYC) obligations.

3.2 Identity Verification Documents

To comply with anti-money laundering regulations and age verification requirements, jilijl may request copies of government-issued identification documents such as a Philippine National ID, passport, driver's license, or other official documents. These documents are processed and stored securely in accordance with this Policy.

3.3 Financial Data

jilijl collects information relating to your financial transactions on the Platform, including deposit and withdrawal amounts, payment method details (such as GCash account references, BPI or BDO account identifiers, or Metrobank transaction references), and transaction history. Full payment card numbers are not stored by jilijl; such data is handled directly by our licensed payment processors.

3.4 Gaming Activity Data

jilijl records data relating to your gaming activity on the Platform, including games played, wagers placed, game outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting purposes.

3.5 Technical and Device Data

When you access the Platform, jilijl automatically collects technical data including your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers. This data is used for security monitoring, fraud prevention, and Platform optimization.

3.6 Communications Data

jilijl retains records of communications between you and jilijl's support team, including live chat transcripts, email correspondence, and any information you voluntarily provide when submitting a support request or complaint.

Data Category	Examples	Primary Purpose
Identity Data	Name, date of birth, address	Account registration, KYC verification
Financial Data	GCash reference, transaction history	Payment processing, AML compliance
Gaming Data	Bets placed, game history, session time	Account management, responsible gaming
Technical Data	IP address, device ID, browser type	Security, fraud prevention
Communications Data	Support chat logs, email records	Customer service, dispute resolution

jilijl uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your jilijl player account, including processing deposits and withdrawals, applying bonuses, and managing your account settings.
• Identity Verification and KYC: To verify your identity and age in compliance with applicable regulations, and to conduct ongoing due diligence as required by anti-money laundering laws.
• Platform Operation and Improvement: To deliver, maintain, and improve the jilijl Platform, including diagnosing technical issues, optimizing game performance, and developing new features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through jilijl's support channels.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and regulatory reporting obligations, including those imposed by Philippine gaming and financial regulators.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and updates about new games and features on jilijl. You may withdraw this consent at any time through your account settings.

jilijl will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.

jilijl processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jilijl, including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing is required to comply with jilijl's legal obligations under Philippine law, including anti-money laundering regulations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for jilijl's legitimate interests, including fraud prevention, Platform security, and improving the quality of services offered to players, provided such interests are not overridden by your rights and freedoms.
• Consent: Where jilijl relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilijl does not sell, rent, or trade your personal data to third parties. jilijl may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

jilijl engages trusted third-party service providers to assist in operating the Platform, including payment processors (such as those facilitating GCash, PayMaya, BPI, BDO, and Metrobank transactions), identity verification providers, cloud hosting providers, and customer support platform operators. These providers are contractually bound to process your data only on jilijl's instructions and in accordance with applicable data protection laws.

6.2 Game Software Providers

Certain games available on jilijl are supplied by licensed third-party game developers. These providers may receive limited technical data necessary to deliver game functionality. They are not permitted to use this data for their own independent purposes.

6.3 Regulatory and Law Enforcement Authorities

jilijl may disclose your personal data to Philippine gaming regulators, the National Privacy Commission, financial intelligence units, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory directive. jilijl will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jilijl's business, your personal data may be transferred to the relevant successor entity. jilijl will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.

jilijl uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. The types of cookies used by jilijl include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymized information about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps jilijl improve Platform performance.
• Functionality Cookies: These cookies remember your preferences and settings, such as your preferred language or display options, to provide a more personalized experience on jilijl.
• Targeting and Marketing Cookies: Where you have provided consent, these cookies may be used to deliver relevant promotional content and measure the effectiveness of jilijl's marketing activities.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed guidance on managing cookies, refer to your browser's help documentation.

jilijl retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming Activity Data: Retained for a minimum of three (3) years from the date of each gaming session, for regulatory reporting and dispute resolution purposes.
• Communications Data: Support correspondence is retained for a minimum of two (2) years from the date of the last communication.
• Technical and Device Data: Retained for up to twelve (12) months for security and fraud prevention purposes, after which it is anonymized or deleted.

Where jilijl is required by law to retain data for a longer period, the statutory retention period will take precedence. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jilijl's data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilijl:

• Right to be Informed: You have the right to be informed about how jilijl collects and processes your personal data, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data jilijl holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jilijl holds about you. You may update certain account details directly through your jilijl account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilijl's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where jilijl relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that jilijl transmit this data to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jilijl's Data Protection Officer through the support portal. jilijl will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

If you are not satisfied with jilijl's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

jilijl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Access controls limiting data access to authorized personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Staff training on data protection obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing data security incidents.

While jilijl takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jilijl cannot guarantee absolute security and encourages you to take steps to protect your own account, including using a strong, unique password and enabling any available two-factor authentication features.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilijl will notify the National Privacy Commission and affected players within the timeframes required by the Philippine Data Privacy Act.

The jilijl Platform is strictly intended for adults aged 21 years and above. jilijl does not knowingly collect personal data from individuals under the age of 21. If jilijl becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed without notice.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to jilijl, please contact jilijl support immediately so that appropriate action can be taken.

jilijl reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jilijl's data processing practices. Where changes are material, jilijl will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request closure of your account.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilijl, please contact the Data Protection Officer through the jilijl support portal. You may also reach the jilijl support team at: [email protected]

For complaints that remain unresolved after contacting jilijl, you may lodge a formal complaint with the National Privacy Commission of the Philippines through their official channels.